Miles · Legal
Privacy Policy
Last updated · 30 April 2026
1.Introduction
Miles values your privacy and the protection of your personal data. This Privacy Policy explains the information we collect about you as part of your use of the Miles app (“App” or “Services”), how we use that information, the extent to which we share it with third parties, and your rights in respect of such information. This Privacy Policy should be read alongside our Terms & Conditions, which set out the terms applicable to use of the Services.
The data controller for the Services is Appmetric Software Private Limited, India. Throughout this Privacy Policy, the terms “Miles”, “we”, “us”, and “our” refer to Appmetric Software Private Limited.
By using the Services, you consent to our use of your personal data in accordance with this Privacy Policy. If you have any queries, please reach out to us at help@milesapp.run.
This Privacy Policy may change from time to time. Your continued use of the Services after we make changes is deemed to be acceptance of those changes, so please check this policy periodically. The “Last Updated” date at the top of this page will reflect any revisions.
2.What Do We Collect and Why?
We collect a range of information primarily to provide you with the Services and to continually improve your experience. A full breakdown is set out in the table below.
| Categories of Personal Data | Purposes of Processing | Lawful Basis |
|---|---|---|
| Name, date of birth, gender, profile picture, and contact details (such as email address) | Internal record keeping; to provide the Services; to contact you regarding the Services (e.g. support and technical updates); and to communicate with you about upcoming features, offers, and news (with your consent, which you may withdraw at any time). | Your consent and/or to fulfil our contract with you to provide the Services. |
| Location data and health & fitness data (e.g. distance, pace, cadence, GPS data, heart rate, and workout time) | When you record a workout in the App, we store location, distance, pace, and cadence. If you import a workout from a third-party service (such as Strava or Garmin), we will store all relevant data for that workout. | Your consent and/or to fulfil our contract with you to provide the Services. |
| Anonymised distance and pace data and workout plan information | Subject to your consent, we may share anonymised pace and distance data with an AI/LLM partner to generate personalised coaching insights and training plan recommendations. | Your consent. |
| Technical and device information (e.g. IP address, operating system, device identifiers, usage data, and server interaction data) | Collected automatically when you use the App to help us improve the Services and understand how they are used. | To fulfil our contract with you and our legitimate interests in improving the Services for all users. |
Other scenarios in which we may use your personal data:
- If we become involved in a business sale, merger, acquisition, or similar transaction, we may share or transfer your personal data solely in connection with that transaction.
- We may use anonymised, aggregated information to analyse and improve the Services. This information is not personally identifiable and cannot be used to identify you.
3.How Long Do We Keep Your Data?
We retain your personal data only for as long as necessary to provide the Services to you. We may be required to retain certain data for longer where obliged to do so by applicable law or a regulatory authority. Specific retention periods for different categories of data are available on request.
You may contact us at any time to request deletion of your personal data. Please see Section 7 below for how to exercise your rights.
4.Who Is It Shared With?
We recognise that much of the information we collect about you is inherently private, and we do not sell it to third parties. We may, however, share your information with select third parties to provide the Services to you. These third-party services may access your personal information only as needed to perform their functions and may not use it for any other purpose.
The main categories of third parties we share information with are set out below. This list is not exhaustive.
| Category of Third Party | Why? | Lawful Basis |
|---|---|---|
| Cloud Storage & Hosting | We use cloud hosting providers to store and serve the App. Your data is stored using industry-standard encryption technologies and transmitted via encrypted SSL connections. | To fulfil our contract with you. |
| Analytics & Performance Tools | We use analytics tools to understand how the App is used and to improve performance. These may process data such as IP addresses, device identifiers, and usage statistics. | Our legitimate interests in improving the Services for all users. |
| Payment Processors | For processing subscription payments via the Apple App Store. We do not directly store your payment card information. | To fulfil our contract with you. |
| AI / LLM Partner | If you consent, we share your anonymised pace and distance data with an AI partner to generate personalised coaching insights. The partner processes this data securely and solely for this purpose. | Your consent. |
| Compliance & Legal Providers | To assist with compliance and legal obligations where necessary. | Our legitimate interests and legal obligations. |
We may also be required to share your personal data with third parties where necessary to:
- Comply with applicable law;
- Enforce or apply our Terms & Conditions; or
- Protect the rights, property, or safety of Miles, our users, or others.
5.How Is Your Information Protected?
We work to protect the security of your personal data during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We restrict access to your personal data to those who need it to provide the Services.
Miles follows generally accepted industry standards to protect personal data, both during transmission and once received. No method of transmission over the Internet is 100% secure, and while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
We will not sell, distribute, or lease your personal data to third parties unless we have your permission or are required by law to do so.
In the event of a data breach that presents a high risk to your rights and freedoms, we will inform the appropriate authorities as required by applicable law and, where appropriate, notify you directly.
6.Children's Privacy
The App is not intended for children under 18 years of age. If you are under this age, you should not use the Services. We employ technical measures to prevent children under 18 from creating an account and do not knowingly collect personal data from minors.
If we become aware that a child has provided us with personal data, we will take steps to delete that information and terminate the relevant account. If you are a parent and believe your child has provided us with personal data, please contact us at help@milesapp.run.
7.What Are My Rights?
Under applicable data protection law, you have the right to request:
- Access to your personal data: This enables you to receive a copy of your data and to check that we are processing it lawfully.
- Correction of your data: This enables you to ask us to correct any incomplete or inaccurate information we hold about you.
- Erasure of your data: This enables you to ask us to delete your data where there is no good reason for us to continue processing it.
- Restriction of processing: This enables you to ask us to suspend processing where you contest its accuracy, object to its use, or require us to retain it for legal claims.
- Portability of your data: This enables you to receive your data in a structured, machine-readable format and to request its transfer to another controller.
- Objection to processing: This enables you to object where we process your data on the basis of legitimate interests.
- Objection to automated decision-making: This enables you to request human review where decisions based solely on automated processing significantly affect you.
- Withdrawal of consent: This enables you to withdraw your consent at any time where we rely on it to process your data. Withdrawal will not affect past processing but may impact our ability to provide certain features.
To exercise any of the rights described above, or if you have questions about how we use your personal data, please contact us at help@milesapp.run.
8.Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this document will reflect any changes. Your continued use of the Services after an update constitutes acceptance of the revised policy. We encourage you to review this policy periodically.
9.How Can I Contact You?
If you have any questions or concerns about this Privacy Policy or the handling of your personal data, please contact us:
Appmetric Software Private Limited
Email: help@milesapp.run